1.1About Pryvate Personal

Pryvate Personal is the web portal for your individual Pryvate account. The Pryvate app on your phone handles calls and messages; this portal handles everything around the account — your details, your password, your Offnet number and credit, your call and payment history, and Remote Wipe.

You never need the portal to make a call. You need it when you want to change something about your account or look something up.

1.2Signing in

There is no password to type. Pryvate identifies you either by your mobile number and a one-time code, or by scanning a QR code with the app on your phone.

With a one-time code

1. Leave With Credentials selected.
2. Choose your account type — Standard if you registered with an email address, No Email if you registered with a mobile number only, Anonymous if you use a Pryvate number rather than your own SIM. Section 1.4 explains the difference.
3. Enter your email address and mobile number. Pick your country from the flag dropdown so the dialling code is right.
4. Select Log In. A box appears asking for a four-digit code.
5. Enter the code that arrives by SMS or email, then select Submit.

With a QR code

1. Select With QR Code at the top of the sign-in page. A square code appears.
2. Open the Pryvate app on your phone and scan it.
3. The browser signs itself in within about ten seconds. Leave the page open while it does — it refreshes on its own while it waits.

This is the quickest route if you already have the app open, and the only route that does not need a code to arrive.

From a link

If support sends you a sign-in link by email, selecting it signs you straight in. Each link works once and then expires, so ask for a fresh one rather than reusing an old email.

1.3Creating an account

1. On the sign-in page select Register, or go straight to the registration page.
2. Choose Standard to register with an email address, or No Email to register with a mobile number only.
3. Enter your email address twice — the second box must match the first exactly.
4. Enter your mobile number, choosing your country from the flag dropdown.
5. Tick the I am human box.
6. Select Register, then enter the four-digit code that arrives.

1.4The three kinds of account

Which account you have decides how you sign in and what the portal shows you.

1.5Your account page

Signing in lands you on your account page. Everything about the account is here, in three panels.

Account Info

Your account type, name, username, mobile number, email addresses and password. Account Type is filled in for you and reads one of:

• Not Subscribed — no active subscription.
• Voucher Account — subscribed using a voucher code rather than a payment.
• Pryvate Pro — a paid subscription.

Offnet Info

Your Offnet number is an ordinary phone number attached to your account, so people outside Pryvate can call you and you can call them. This panel shows your remaining credit and the number itself, with three shortcuts — call logs, payment history and a top-up. If you do not have an Offnet number yet you see a Get me an OFFNET Connection button instead.

Account Control

Remote Wipe, and the Never Change My Password switch.

1.6Changing your details

1. On the account page, edit any of First Name, Last Name, Username or Secondary Email.
2. To change your mobile number, select CHANGE MOBILE PHONE NUMBER, then enter the new number with the right country code. The portal checks immediately that nobody else is using it.
3. Select Update at the bottom of the panel.

1.7Your password

Your password is what you use in the Pryvate app on your phone. You do not need it to sign in to this portal.

Setting a new password

1. On the account page, type the new password into Change password, then again into the box below it.
2. Watch the strength bar as you type. It looks for at least eight characters, a capital, a lower-case letter, a number and a symbol.
3. Select Update.

Resetting a forgotten password

1. On the account page, select Forgot Your password?
2. A temporary password is sent to your email address, and by SMS as well if your account has a usable mobile number.
3. Select the link in that message and choose a new password.

1.8If you have forgotten your details

If you cannot remember which email address or mobile number your account uses, the recovery page will remind you.

1. On the sign-in page, select Forgot your credentials?
2. Choose whether to search by Email or by Mobile.
3. Enter the one you do remember and select Submit.
4. Pryvate sends the matching detail to that address or number.

1.9Your Offnet number and credit

Calls between Pryvate users are free and encrypted end to end. Calling an ordinary phone number goes over the public network instead — that is what Offnet means, and it uses credit.

• Balance Credit is what you have left.
• DDI Number is your Offnet number — the number to give people who are not on Pryvate.
• The top-up icon offers fixed amounts and takes you to PayPal.

If the panel shows Get me an OFFNET Connection instead, you do not have a number yet; selecting it starts the process.

1.10Call history

Select the phone icon in Offnet Info to see calls made and received on your Offnet number.

• Recent Calls shows everything, newest first.
• Outgoing Calls and Incoming Calls narrow it down.
• Each row shows the other number, how long ago the call was, and how long it lasted.

1.11Payments, receipts and refunds

Select the payments icon in Offnet Info to see everything you have paid for.

1. Find the payment in the list. Each row shows the date, order number, currency and amount.
2. Select Receipt on that row to download a receipt.
3. To ask for a refund, tick one or more rows, select Refund Request, give your reason in the box that appears, and send it.

1.12Remote Wipe

Remote Wipe erases Pryvate data from a device you no longer control — a lost phone, a stolen one, or one you have passed on. It is bought separately from your subscription.

Buying Remote Wipe

1. On the account page, select the Remote Wipe icon in Account Control. If it is grey you have not bought it yet, and a message offers you PAY NOW.
2. Choose one of the two options.
3. Pay through PayPal. You are returned to your account page afterwards.

Wiping a device

1. Select the Remote Wipe icon. A list of the devices signed in to your account appears.
2. Select Wipe All Devices at the top, or the icon beside a single device.
3. The device is wiped the next time it has a connection. Its icon turns grey and reads Wipe In Progress until it confirms.

1.13If your company invites you

If your employer runs a Pryvate for Business account, they can invite you to move your Pryvate account onto it. The company then pays for your account, and you keep the number, the app and the contacts you already have.

1. You receive an invitation naming the company.
2. Select the link in it. A page opens confirming who is inviting you.
3. Tick the I am human box and select Accept.
4. Your account is upgraded straight away. Nothing else changes for you.

What your employer can and cannot see

Your administrator can see your name, username, email address and mobile number, and the running total of your Offnet calls and credit. They cannot see your messages, they cannot hear or list your Pryvate calls, and they cannot change your details — only you can.

They can remove you from the company account, which returns your account to being your own, and they can wipe Pryvate data from a device if it is lost or when you leave.

1.14Deleting your account

Deleting removes your Pryvate account and its data. It cannot be undone.

1. Open the delete page from the link at the foot of the sign-in page.
2. Choose Email or Mobile and enter the matching detail.
3. Tick the I am human box and select Submit.
4. Confirm from the message Pryvate sends you.

1.15Signing out

Select the sign-out icon in the top right of the account page.

For safety the portal also signs you out on its own after a period of inactivity. If a page stops responding to your selections, that is usually why — sign in again and carry on.

1.16Frequently asked questions

2.1What you need

2.2Privacy and what is visible

Two questions come up more than any other: what can Pryvate see, and — if your company has invited you onto its account — what can your administrator see. The short answer to both is: much less than people assume.

Message and call content is never visible in the portal.

Pryvate-to-Pryvate calls and messages are encrypted end to end. There is no record of them for the portal to show — not to you, not to a company administrator, and not to Pryvate.

Offnet calls are recorded as metadata only.

Because they cross the public telephone network, Offnet calls are logged so they can be billed. What is stored is the other number, the time and the duration — never the audio.

Company administrators see less than people expect.

An administrator can see a colleague's name, username, email, mobile number, Offnet call counts and credit spending. They cannot see message content, call content, or who was called on Pryvate itself.

Remote Wipe touches only Pryvate.

It erases Pryvate's own data from the device — messages, call history and account details. Photos, other apps and the rest of the phone are untouched.

Sessions end on their own.

The portal signs you out after a period of inactivity, which limits what a shared or unattended computer exposes.

2.3Glossary

2.4Messages Pryvate sends

2.5Common problems

2.6Getting help

If the answer is not here, email [email protected]. Include your account email address or mobile number so the team can find you.

When you write, it helps to include the email address or mobile number on the account, what you were trying to do, and the exact wording of any message the portal showed you.

Pryvate is a communications security product from Pryvate Technologies Ltd, based in Jersey, Channel Islands.

2.7Index of screens

Every screen shown in this manual, in order.