1.1About Pryvate

Pryvate gives you private, secure communications designed to keep you in control of your account and your conversations.

The Pryvate app is where you make encrypted Pryvate-to-Pryvate calls, send messages and communicate with other Pryvate users. The Pryvate User Portal — this website — is where you manage the account behind the app: your details, security, devices, calling credit, payments and Remote Wipe.

Your communications happen in the app. Your account controls live here. You don’t need the portal to make a call or send a message; use it when you want to manage your account, review a payment, manage a device or change an account setting.

Think of the manual the way the portal is arranged: Pryvate and your privacy (this section and 2.2) → your account (1.3–1.9) → your calling (1.10–1.11) → your payments (1.12) → your devices (1.13) → your organisation (1.14).

1.2The page and its menu

The portal now works the way the Pryvate Business portal does: a dark blue bar across the top, a left sidebar of sections, and inside each section a row of tiles — one per topic — that open into panels on the same page. Nothing navigates away; you open what you need and close it again.

The address of the portal is n.pryvatenow.com/home. It is worth bookmarking — the portal is a normal website and works in any browser, on a phone as well as a computer.

What is in the top bar

The sidebar, tiles and panels

The sidebar lists the six sections of your account — Overview, Profile, Calling, Devices & Wipe, Billing, Security & Account. Select one and its tiles appear; select a tile and its panel opens beneath. Each section also has Open all, Close all and Hide tiles buttons, so you can lay the page out however suits you. The Collapse button at the top of the sidebar folds it to a slim rail of icons — hover to peek, select again to expand.

Dark mode

The small moon icon at the right-hand end of the bar switches the page to a dark background, and the sun icon switches it back. It changes only how the page looks on this device — nothing about your account changes, and nobody else sees the difference.

The footer

The foot of every signed-in page carries two buttons — Manual, which opens this document, and Site map, which lists every page of the portal in one place — with support and policy links beneath them.

1.3Signing in

There is no password to type. Pryvate identifies you either by your mobile number and a one-time code, or by scanning a QR code with the app on your phone.

With a one-time code

1. Leave With Credentials selected.
2. Choose your account type — Standard if you registered with an email address, No Email if you registered with a mobile number only, Anonymous if you use a Pryvate number rather than your own SIM. Section 1.4 explains the difference.
3. Enter your email address and mobile number. Pick your country from the flag dropdown so the dialling code is right.
4. Select Log In. A box appears asking for a four-digit code.
5. Enter the code that arrives by SMS or email, then select Submit.

With a QR code

1. Select With QR Code at the top of the sign-in page. A square code appears.
2. Open the Pryvate app on your phone and scan it.
3. The browser signs itself in within about ten seconds. Leave the page open while it does — it refreshes on its own while it waits.

This is the quickest route if you already have the app open, and the only route that does not need a code to arrive.

From a link

If support sends you a sign-in link by email, selecting it signs you straight in. Each link works once and then expires, so ask for a fresh one rather than reusing an old email.

1.4Creating an account

1. On the sign-in page select Register, or go straight to the registration page.
2. Choose Standard to register with an email address, or No Email to register with a mobile number only.
3. Enter your email address twice — the second box must match the first exactly.
4. Enter your mobile number, choosing your country from the flag dropdown.
5. Tick the I am human box.
6. Select Register, then enter the four-digit code that arrives.

1.5The three kinds of account

Which account you have decides how you sign in and what the portal shows you.

1.6Your account page

Signing in lands you on the Overview — your account at a glance, and shortcuts into everything you can manage.

The six sections of the sidebar carry everything the old single page held, and more:

The Subscription field in Profile is filled in for you and reads one of:

• Not subscribed — no active subscription.
• Voucher account — subscribed using a voucher code rather than a payment.
• Pryvate Pro — a paid subscription.

1.7Changing your details

1. Open Profile in the sidebar. The My details & password panel is open by default.
2. Edit any of First name, Last name, Username or Secondary email.
3. To change your mobile number, select Change mobile phone number, then enter the new number with the right country code. The portal checks immediately that nobody else is using it.
4. Select Save changes.

1.8Your password

Your password is what you use in the Pryvate app on your phone. You do not need it to sign in to this portal.

Setting a new password

1. In Profile › My details & password, type the new password into Change password, then again into the box below it. Leave both blank to keep your current one.
2. Watch the strength meter as you type. It looks for at least eight characters, a capital, a lower-case letter, a number and a symbol.
3. Select Save changes.

Resetting a forgotten password

1. Open Security & Account in the sidebar.
2. In Password & recovery, select Email me a new password.
3. A fresh password is sent to your email address, and by SMS as well if your account has a usable mobile number.

1.9If you have forgotten your details

If you cannot remember which email address or mobile number your account uses, the recovery page will remind you.

1. On the sign-in page, select Forgot your credentials?
2. Choose whether to search by Email or by Mobile.
3. Enter the one you do remember and select Submit.
4. Pryvate sends the matching detail to that address or number.

1.10Your calling credit and number

Calls between Pryvate users are free and encrypted end to end. Calling an ordinary phone number goes over the public network instead — that is external (Offnet) calling, and it uses credit. It all lives under Calling in the sidebar.

• Balance credit is what you have left. Unused credit never expires — it stays yours until you spend it.
• Your dial-out number is the ordinary phone number attached to your account — the number people outside Pryvate see when you call, and can ring you back on.
• Top up credit offers fixed amounts and takes you to PayPal; the credit lands when the payment completes.

If the panel says External calling isn’t set up, you do not have a number yet — adding credit starts the process and issues your dial-out number.

1.11Call history

Open the Call history tile under Calling. Your calls appear right there in the page, newest first, with a search box and paging.

• Each row shows when the call was, the other number, how long it lasted and what it cost.
• Open full page shows the complete view, split into Recent, Outgoing and Incoming.

1.12Payments, receipts and refunds

Open Billing in the sidebar. The Transactions & receipts panel lists everything you have paid, newest first; the My subscription tile summarises what you are subscribed to.

1. Find the payment in the list — each row shows the date, order number, currency and amount. The search box narrows it instantly.
2. Select Receipt on that row to download a receipt.
3. To ask for a refund, select Open full page, tick one or more rows, select Refund Request, give your reason in the box that appears, and send it.

1.13Devices & Remote Wipe

Devices & Wipe in the sidebar lists every device signed in to your account — and carries Remote Wipe, for the day one of them is lost, stolen, or passed on. Wipe protection is bought separately from your subscription.

Buying Remote Wipe

1. Open the Wipe protection tile. If it reads Not purchased, select Buy Wipe protection.
2. Choose one of the two options.
3. Pay through PayPal. You are returned to the portal afterwards.

Wiping a device

1. Open the My devices tile. Every registered device is listed with its own wipe control.
2. Select the wipe icon beside one device — or Wipe all devices to cover everything at once.
3. Read the confirmation carefully, then select Send wipe.

1.14If your company invites you

Joining Pryvate Business doesn’t mean giving your employer access to your private conversations. If your organisation invites you to join its Pryvate Business environment, it can provide and manage business services associated with your account. It does not gain access to the content of your Pryvate-to-Pryvate messages or calls.

If your employer runs a Pryvate Business account, they can invite you to move your Pryvate account onto it. The company then pays for your account, and you keep your personal Pryvate number, the app and the contacts you already have.

1. You receive an invitation naming the company.
2. Select the link in it. A page opens confirming who is inviting you.
3. Tick the I am human box and select Accept.
4. Your account is upgraded straight away. Nothing else changes for you.

What your employer can and cannot see

Your administrator can see your name, username, email address and mobile number, your registered devices and their wipe status, and the running total of your external calls and credit. They cannot see your messages, they cannot hear or list your Pryvate calls, and they cannot change your details — only you can.

What being on a company account means

• They pay. The company covers your subscription from the moment you accept, and can assign you services from its own pools — a secure-meeting licence, or external calling with a company number and credit.
• They can suspend. An administrator can put your company access on hold — the services they provide stop, but your personal Pryvate app sign-in is unaffected, and suspension is reversible.
• They can wipe company data. If a device is lost, or when you leave, they can erase Pryvate-managed data from it — the same precise scope as your own Remote Wipe: never your photos or other apps.
• Their actions are recorded. Everything administrative they do — invitations, assignments, suspensions, wipes — lands in their audit log with who, what and when. Your content never does.
• Leaving is clean. If they remove you (or you leave), company-provided services — meeting licence, company-provided external calling number, unused company credit — return to the organisation, and your personal account, number and contacts stay yours.

An invitation does nothing until you accept it, and it names the company so you can check it is the one you expect.

1.15Deleting your account

Deleting removes your Pryvate account and its data. It cannot be undone.

1. Open Security & Account › Delete my account, read the warning, and select Delete my account… — or open the delete page from the link at the foot of the sign-in page.
2. Choose Email or Mobile and enter the matching detail.
3. Tick the I am human box and select Submit.
4. Confirm from the message Pryvate sends you.

1.16Signing out

Select Logout in the top bar. You are signed out at once and returned to the sign-in page, in the same window.

For safety the portal also signs you out on its own after a period of inactivity. If a page stops responding to your selections, that is usually why — sign in again and carry on.

1.17Frequently asked questions

2.1What you need

2.2Privacy and what is visible

Two questions come up more than any other: what can Pryvate see, and — if your company has invited you onto its account — what can your administrator see. The short answer to both is: much less than people assume.

Message and call content is never visible in the portal.

Pryvate-to-Pryvate calls and messages are encrypted end to end. Their content is never visible in the portal — not to you, not to a company administrator, and not to Pryvate.

Offnet calls are recorded as metadata only.

Because they cross the public telephone network, Offnet calls are logged so they can be billed. What is stored is the other number, the time and the duration — never the audio.

Company administrators see less than people expect.

An administrator can see a colleague's name, username, email, mobile number, Offnet call counts and credit spending. They cannot see message content, call content, or who was called on Pryvate itself.

Remote Wipe touches only Pryvate.

It erases Pryvate's own data from the device — messages, call history and account details. Photos, other apps and the rest of the phone are untouched.

Sessions end on their own.

The portal signs you out after a period of inactivity, which limits what a shared or unattended computer exposes.

2.3Glossary

2.4Messages Pryvate sends

2.5Common problems

2.6Getting help

If the answer is not here, email [email protected]. Include your account email address or mobile number so the team can find you.

When you write, it helps to include the email address or mobile number on the account, what you were trying to do, and the exact wording of any message the portal showed you.

Pryvate is a communications security product from Pryvate Technologies Ltd, based in Jersey, Channel Islands.

2.7Index of screens

Every screen shown in this manual, in order.